Shipping policy

United States Shipping Information

The total estimated delivery time for orders shipped within the United States is typically 8–15 business days, including both processing and transportation.

Orders are not shipped or delivered on weekends or public holidays.

During periods of high demand, promotional campaigns, holidays, or unforeseen circumstances, processing times may be extended. If a significant delay occurs, we will notify you via email.

Order Cancellation Policy

You can cancel your order within 24 hours of placing it, provided it has not yet shipped. Once an order has shipped it can no longer be cancelled, but you can return it under our Refund Policy.

To cancel an order, please contact us as soon as possible at support@bathkitchenco.com.

Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can also track your order at any time from the Track Your Order page on our website.

Please allow up to 24–72 hours after shipment for tracking information to become active.

Shipping Costs

Shipping is free on all orders within the United States. The price displayed at checkout is final; there are no additional charges after purchase.

Damaged, Lost or Missing Shipments

BathKitchenCo takes responsibility for orders that are damaged or lost in transit. If that happens, we will make it right — we will either send a replacement or issue a full refund, and we will handle any claim with the carrier on our end.

If your package arrives damaged, please contact us as soon as possible, and within 30 days of delivery, and include photographs of:

• the damaged product
• the shipping packaging
• the shipping label

Please keep all packaging materials until the claim is resolved.

Address Changes

If you need to update your shipping address, please contact us within 24 hours of placing your order at support@bathkitchenco.com and we will update it, provided the order has not yet shipped. Once an order has shipped, the delivery address can no longer be changed.

Unexpected Delays

In rare cases, delivery may take longer than estimated due to:

• Carrier delays
• Weather conditions
• Public holidays
• Transportation disruptions
• High seasonal demand
• Events beyond our reasonable control

If your shipment appears significantly delayed, please contact our support team and we will gladly investigate.

Unclaimed Packages

If a package is delivered to a pickup point, parcel locker, post office, or other collection location, the customer is responsible for collecting the package within the timeframe specified by the carrier.

Customers will normally receive notification via email, SMS, app notification, or a tracking update when a package is available for collection.

If a package is not collected and is returned to the sender, it will be considered an unclaimed package. Refunds are not issued for unclaimed packages. However, customers may request that the order be reshipped; additional shipping fees may apply.

Returns & Refunds

For information regarding returns, exchanges, and refunds, please refer to our Refund Policy.